Returns and refunds

At LUXESUPPLY, all sales are considered final. Due to the nature of our products, we do not offer refunds, returns, or exchanges once an order has been placed.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review your case and provide a replacement or store credit if approved.

Lost or Stolen Packages

LUXESUPPLY is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please contact your local carrier for further assistance.

Order Issues

If you have any problems with your order, please reach out to our support email and we will do our best to assist you.